Overslaan naar inhoud
Cookie PolicyPrivacy Policy

Cookie Policy

1.   General

This Cookie Policy applies to the website for users of Curavex®, namely, which is managed by Curavex® BV, with registered office at Boektlaan 14, 3550 Heusden-Zolder, Belgium and company number 1030.183.946 , hereinafter referred to as “Curavex®”.

This document describes what cookies are and how they are used by Curavex®, hereinafter referred to as the “Cookie Policy”.

As a result of the European e-Privacy Directive, all websites targeting certain parts of the European Union are required to obtain your consent for the use or storage of non-essential cookies and similar technologies on your computers or mobile devices. This Cookie Policy gives you clear and complete information about the cookies Curavex® uses, including their purpose.

When you visit our website for the first time, a pop-up will appear asking you to agree with the way we use cookies and allowing you to set your cookie preferences if you wish. This pop-up contains a link to the Cookie Policy.

By visiting our website, you accept the way we use cookies in accordance with this Cookie Policy.

We reserve the right to make changes to the Cookie Policy at any time. To stay informed of any changes, you are requested to consult the Cookie Policy on a regular basis.

If you have any questions about this Cookie Policy, please contact us at info@curavex.be .

This Cookie Policy was last modified on: 09 March 2026.

 

2.   What is a cookie?

A “cookie” is a small text file that can be sent from a web server to your computer that is then stored on your computer. When a cookie is stored on your computer each subsequent request to the same domain name will also send along the data stored in the cookie until the cookie expires or is deleted.

A server can only give you a cookie if you make a request to that server. The cookie is only stored if your browser/client is configured to store cookies.

 

3.   Why do we use cookies?

Cookies help provide additional functionality to the website or help us analyse website usage more accurately. For instance, our server may set a cookie that keeps you from having to enter a password more than once during a visit to one of our websites.

To manage the website, Curavex® collects information on the IP address used when the computer that a user is using connects to the Internet.

We only use the IP addresses collected through the website to ensure the appropriate and secure management and operation of Curavex®’s services.

In addition to preventing unauthorised access, the collection of IP addresses enables quick identification of the cause and restoration of normal operations in the event of a failure of the website.

We do not use or disclose IP addresses in connection with individuals' personal information.

 

4.   Kinds of cookies we use

Type

Function

Strictly necessary cookies

These cookies are necessary for the website to function and cannot be disabled in our systems. They are usually only set in response to actions you have taken, such as setting your privacy preferences, logging in or filling out forms. They are necessary for good communication and facilitate navigation (e.g. returning to a previous page, etc.).

Functional cookies

These cookies increase the user-friendliness of the website by reminding you of your choices (e.g. language preference) and offer improved functionality and personalization to the visitor. For example, these cookies allow certain settings to be personalized at your request. If you do not accept these cookies, this may affect the performance and functionality of the website and may limit access to content on the website. These cookies can be set by us or by third party providers whose services we have added to our pages.

Performance/Analytic cookies

These cookies collect information about the use of a website such as the number of visitors, the time visitors spend on a web page and any error messages. They help Curavex® to improve the performance of the website. These cookies do not identify you as an individual.

Advertisement cookies

These cookies are used to deliver content that is more relevant to you. They can be used to deliver targeted ads or to limit the number of times you see an ad. They also help us measure the effectiveness of advertising campaigns on our website. We may use these cookies to remember websites that you have visited, and we may share this information with other parties, including advertisers. These cookies may also be set by our advertising partners through our website. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites.

Third party cookies

First party cookies are cookies that are sent from our servers or domains from which the requested service is offered. Third party cookies are cookies that are sent to your browser from a server or domain that is not managed by Curavex®, but by a cooperating organization. Only these third parties have access to those cookies and the information collected by the cookie. If you want to know more about these cookies, please refer to the policies that these parties offer on their respective websites. Please note that we have no influence on the content of this policy or on the content of these third party cookies.

Only cookies sent from our own servers are placed on the website.

 

Third Party Cookies

Curavex® may use the following services that can place cookies:

Google Analytics – used to analyse website traffic and usage.

Google Ads – used for advertising and remarketing.

Google Tag Manager – used to manage tracking scripts.

Facebook Pixel – used for advertising and remarketing on Facebook and Instagram.

HubSpot – used for analytics and marketing automation.

Social media plugins – including Instagram, Facebook, Twitter and LinkedIn.

 

5.   Managing cookies

Most browsers automatically accept cookies. You can set your browser to warn you before a cookie is placed or to refuse cookies. More information on how to set your browser can be found via the following links:

 

Currently, some browsers offer a “do not track” or “DNT” option which sends a signal to websites visited indicating a visitor’s tracking preference. Curavex® does not currently respond to these signals, because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators. The third-party providers Curavex® uses may or may not do anything in response to this signal.

More information on cookies can also be found via the following link: http://www.allaboutcookies.org/

More information on online behavioral advertising and online privacy can be found via the following link: http://www.youronlinechoices.eu/

 

6.   Questions

Questions regarding this Cookie Policy can be sent to info@curavex.be . 

Privacy Policy

 2-minute-read summary

We care about your privacy.

This summary provides key information about how Curavex® processes your personal data.

 

What is important to know:

You always remain the owner of your data.

 

What information do we collect about you?

When you create an account, we may collect identification data such as your name, email address, phone number and address, as well as certain medication-related data through measurements in pharmacies.

Once your account is created, you may add additional information about yourself in the web application.

When you contact support or report technical issues, we may keep records of written communication with the Curavex® support team.

We also use cookies to collect information about the use of our website.

 

Why do we collect this information?

• To enable booking of appointments or consultations.

• To provide health insights or services based on information you share with us.

• To improve our services and ensure proper functioning of the platform.

• For scientific research and statistical purposes.

• To contact you and keep you informed about our services if you have opted in.

 

Who has access to your data?

Your personal data will never be sold to third parties.

Only authorised members of the Curavex® team may access the data required to operate the services.

Anonymised data may be used for research or statistical purposes where individuals cannot be identified.

 

What control do you have?

You may request modification or deletion of your data at any time by contacting us at info@curavex.be.

You may also request a copy of the personal data we hold about you.

 

How do we protect your data?

Curavex® applies technical and organisational security measures to protect personal data.

Data is stored on secure servers located within the European Economic Area (EEA).

Where possible, personal data used for research or analytics will be anonymised or pseudonymised.

Internal procedures ensure the confidentiality and responsible management of our IT infrastructure.

 

Version Number: 1.0 - Last updated: 09 March 2026

 

------------------------------------------------------------

 

Article 1 – GENERAL

This Privacy Policy explains how Curavex® processes personal data relating to identifiable individuals ("Personal Data").

This policy applies to customers, service providers, website visitors and individuals who contact Curavex®.

 

Data Controller:

Curavex® BV

Boektlaan 14

3550 Heusden-Zolder

Belgium

Company number (KBO/BCE): 1030.183.946

Email: info@curavex.be

 

Processing of personal data is carried out in accordance with:

• The EU General Data Protection Regulation (GDPR) 2016/679.

• Applicable Belgian data protection legislation.

 

Curavex® services may include:

• Providing personalized operational recommendations

• Operating and improving digital services

 

Curavex® services are not intended for individuals under the age of 18 without parental or guardian consent.

To use our services you may be asked to provide consent for the processing of personal data as described in this Privacy Policy.

 

You remain the owner of your personal data at all times.

 

------------------------------------------------------------

 

Article 2 – COLLECTED PERSONAL DATA

 

Curavex® may collect personal data necessary for providing services.

 

Data

Details

Context

Purpose

Category 1

Account & User Identification Data

·       First name and last name

·       Business email address

·       Username and encrypted password

·       Role, permissions, and organization affiliation

·       Account status and preferences

·       When creating or managing a Curavex® platform account

·       When invited to an organization workspace

·       When updating user profile settings

 
  • User authentication and access control
  • Platform administration and role-based permissions

 

Category 2

Customer Organization & Business Data

·       Company name and registered details

·       Business contact information (address, phone number)

·       Billing and invoicing information (e.g., VAT number)

·       Contractual and subscription details

·       During onboarding or contract setup

·       When subscribing to Curavex® services

·       Contract execution and account management

·       Billing, invoicing, and compliance obligations

Category 3

Platform Usage & Technical Data

·       Log data (login times, session duration, actions performed)

·       IP address and approximate location

·       Device type, browser type, operating system

·       Application usage metrics and feature interactions

·       Automatically collected when using Curavex® applications

·       Via cookies or similar technologies (where applicable)

 

·       Platform performance monitoring

·       Security (fraud detection, unauthorized access prevention)

·       Product improvement and analytics

 

Category 4

Support & Communication Data

·       Messages, requests, or tickets submitted to support

·       Email correspondence and communication history

·       Feedback provided through forms or surveys

·       When contacting customer support

·       When submitting feedback or reporting issues

 

·       Customer support and issue resolution

·       Service improvement and quality monitoring

Category 5

Marketing & Communication Preferences

·       Name and business email address

·       Subscription preferences (e.g., newsletters, product updates)

·       Interaction with marketing communications (e.g., opens, clicks)

 

·       When subscribing to newsletters or updates

·       When interacting with marketing emails

 

·       Providing product updates, insights, and marketing communications

·       Managing communication preferences

 

Category 6

Integration & Third-Party Access Data

·       API credentials or tokens (securely stored)

·       Integration configuration data (e.g., connected tools or systems)

·       Metadata related to integrations (not content data)

 

·       When enabling integrations with third-party systems

·       When configuring APIs or external services

 

·       Enabling interoperability with customer-selected tools

·       Maintaining secure integrations

Category 7

Security & Compliance Dat

·       Audit logs (user activity, access history)

·       Security events (failed logins, suspicious activity)

·       Consent records and policy acknowledgments

 

·       Automatically through platform security systems

·       When users accept terms, policies, or permissions

 

·       Ensuring platform security and integrity

·       Compliance with legal and regulatory obligations

 

------------------------------------------------------------

 

Article 3 – PURPOSES OF PROCESSING

 

Curavex® processes personal data to:

 

• Provide services and manage user accounts

• Enable booking and confirmation of appointments

• Deliver personalised services and recommendations

• Maintain security and functionality of services

• Improve services through analytics and research

• Send newsletters and communications where consent is provided

 

Personal data may also be processed for scientific research or statistical purposes in GDPR-compliant ways.

 

Transfer to third parties

 

Curavex® does not sell personal data.

Personal data may only be shared with third parties where necessary for service delivery and subject to appropriate confidentiality agreements.

 

Exceptions may include:

• Legal obligations requiring disclosure

• Business transfers or acquisitions

• Explicit user consent

 

------------------------------------------------------------

 

Article 4 – DATA RETENTION

 

Personal data will be stored only as long as necessary for the purposes described in this policy and as permitted by law.

 

Example retention periods:

User account data – while the account is active and up to 2 years after inactivity.

Health data – while the account is active and up to 2 years after inactivity.

Communication records – while the account is active and up to 2 years.

Service usage data – while the account is active and up to 3 years.

Newsletter subscription data – until you unsubscribe.

 

------------------------------------------------------------

 

Article 5 – YOUR RIGHTS

 

You have the following rights regarding your personal data:

 

Right of access – request access to your personal data.

Right of rectification – correct inaccurate or incomplete data.

Right of erasure – request deletion of personal data.

Right of restriction – limit processing under certain circumstances.

Right to object – object to processing, including marketing.

Right to data portability – receive your data in a structured format.

Right to withdraw consent – where processing is based on consent.

 

You can exercise your rights by contacting:

info@curavex.be

 

You also have the right to file a complaint with the relevant data protection authority.

 

Belgian Data Protection Authority

Drukpersstraat 35

1000 Brussels

Belgium

 

------------------------------------------------------------

 

Article 6 – SECURITY AND CONFIDENTIALITY

 

Curavex® implements technical and organisational security measures to prevent loss, misuse or unauthorised access to personal data.

 

In case of a data breach affecting personal data, Curavex® will notify affected users in accordance with GDPR requirements.

 

Users are responsible for maintaining the confidentiality of their account credentials.

 

------------------------------------------------------------

 

Article 7 – APPLICABLE LAW

 

This Privacy Policy is governed by Belgian law.

Any disputes arising from this policy fall under the jurisdiction of the courts of Antwerp, Belgium.

 

------------------------------------------------------------

 

Article 8 – COOKIES

 

Curavex® uses cookies when you access or use its website or services.

For more information about cookies and how they are used, please refer to the Curavex® Cookie Policy.